Student Assistant for IT Service Desk Support

Denmark
03 December 2019
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Our purpose is simple and compelling: To release the natural power of stone to enrich modern living.

ROCKWOOL products save energy and water and reduce CO2 emissions, protect buildings from the spread of fire; reduce waste; improve acoustic comfort, building performance and aesthetics; and enhance Precision Growing, thereby improving the efficiency of fresh food production.

While the stone we use may be millions of years old, what we do with it is cutting-edge. Every day, ROCKWOOL colleagues are developing and applying new technologies to release yet more potential of stone wool to enrich modern life.

Would you also be proud to enrich society like we do? Apply now to join us as we improve modern living conditions for millions of people worldwide.

Are you currently studying data and communications and looking for a job, that matches your educational journey?

Apply for a job as our next Student Assistant at the ROCKWOOL headquarters in Hedehusene and receive tools and knowledge that will contribute to  your journey towards becoming an IT Service Desk Supporter.

This is who we are
The ROCKWOOL International Global Service Desk is a part of our global IT organisation known as Digital. We provide on- and offsite IT support to more than 7800 users around the world. As a trainee, you will join our global team of IT supporters who you will work with closely during your internship.

This is the role

Working at the Global Service Desk, you will become familiar with a wide range of challenges, including installing, diagnosing, repairing, maintaining and upgrading hardware and equipment to ensure optimal workstation performance.

With guidance from your colleagues in Global Service Desk you will

  • Assist users with the installation, configuration and ongoing usability of laptops, desktop computers, printers, related IT-sanctioned peripherals and software
  • Ensure that laptops, desktops and tablets interconnect seamlessly with corporate systems including associated validation systems, file servers, email servers, switches, routers, etc.
  • Resolve and repair any Windows-related issues
  • Prepare and roll out new laptops, desktops and other hardware
  • Assist with IT Asset Management processes and maintaining hardware inventory

This is what you offer

You have great communication skills, giving you the ability to guide and inform both technical and non-technical colleagues. You are likewise quality-oriented, customer-focused and good at problem solving which motivates you to keep going until you find the right solution to any problem. Moreover, we look for a creative mindset and the motivation to search out opportunities for improvements.

It is also important that you:

  • Have started the mandatory courses of the data and communications education
  • Are fluent in English
  • Have sound interest and basic knowledge of IT environments, hardware configurations, upgrades, troubleshooting and repair of both desktops, laptops and peripherals
  • Have a solid proficiency in Windows 10, Office 365 and other desktop software installation, including upgrades, troubleshooting and repairs

This is what we offer
The ROCKWOOL Group is a truly international company which means you will come in contact with many different cultures and perspectives. Likewise, you will have many colleagues to go to in case of questions and to discuss ideas and opportunities with.

During your work here at ROCKWOOL, you will also come into contact with many technical and non-technical colleagues from different competence areas. This is therefore a great opportunity to start your IT career.

Working hours

15-20 hours/week excl. lunch.  The hours are allocated on an ongoing basis by appointment with the Head of Global Service Desk and with consideration for your study.

Starting date

January/February 2020.

Interested?
If you want to know more, please contact Kamal Wehbeh, Head of Global Service Desk, on +45 46 55 82 68.

Please submit your application and CV in English.

Deadline

We will evaluate the applications on an ongoing basis, so please apply as soon as possible and no later than January 2nd. 2020.

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