Customer Service Representative

Canada
31 March 2020
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Achieving customer excellence and growth

Being the critical link between ROCKWOOL and our customers, you ensure they are presented with stone wool solutions that help to address their challenges and make a difference to people’s everyday lives. Working in a company with a great product portfolio, a strong market position and high ethical standards, you will be able to achieve customer excellence and contribute to our continued growth. In return, we make sure to provide you with challenges, development, training and career opportunities.  

POSITION: Customer Service Representative

We are at the forefront of innovating the horticultural industry, by creating media solutions for the sustainable cultivation of vegetables, flowers and plants using stone wool. This way of growing results in higher yields while using less of the world’s valuable natural resources – today and for generations to come. In our team-oriented and entrepreneurial environment, you will work with many challenging and interesting assignments that make a real impact on sustainability. Your contribution will be vital as we continue to create new chapters of our business story.

This is the role

19 Month Contract position.

This position reports directly to the NA Supply Chain Manager.  The purpose of the role is to provide excellent customer service, order taking, processing, and invoicing, for the customer, and support to the sales team.  The working hours are 8:30am to 5pm, but the ideal candidate is able to work flexible hours scheduled between 8:30am to 6:30pm. You will be responsible for processing customer inquiries and concerns, recording and processing customer orders for Commercial and Retail customers received by email or phone for Mexico, USA and Canada customers.  You will liaise with Production Planning to coordinate and schedule production of customer orders and support Logistics team with the delivery of products from the plant, or third party warehouses.  

This is what you offer:

  • Excellent Computer Skills – Microsoft Excel, Word and Outlook, SAP or ERP system proficient.
  • Basic Accounting Knowledge
  • Minimum High School Diploma
  • Further education in Business courses preferred
  • Customer contact experience, 3-4 years manufacturing or Order Entry experience
  • Polite, efficient, good communication skills, well organized
  • Problem Solver, good diplomacy, tolerance level

This is what we offer:

Join a rapidly growing stable organization that offers a range of career development opportunities with a comprehensive salary and benefits package.

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