IT Service Consultant

20 October 2020
Driving our digital development

Serving ROCKWOOL Group with digital expertise, you and your team will ensure a smart and seamless experience in the interactions between internal colleagues, customers, stakeholders and vendors. We foster an environment that encourages development – to enable you to take ownership of your career with us. Digitalization is at the top of the agenda, and you will be part of an evolution that will take our business further. As you work globally, you will develop through the many daily touchpoints and the challenges you face in making ROCKWOOL a great company to do business with.

This is who we are

ROCKWOOL Global Business Services (RGBS) in Poznań is a multifunctional competence center of the ROCKWOOL Group (with the headquarters in Denmark), which provides financial, accounting, DIGITAL (IT), HR and Group Technology services for Group entities.

We believe in flexibility & diversity, which we translated in our people-centric atmosphere and activity-based office facilitating collaboration & knowledge sharing. Our ambition is to provide vertical & parallel growth opportunities. Our values include ambition, integrity, responsibility and efficiency are visible in the way we work. We are proud to be awarded The Most BeLOVEd SSC in Poznań award.

Our DIGITAL (IT) Department offers a lot of development opportunities in projects connected with different modules of SAP, web development and mobile applications (Java, .Net), Project Management, MS Dynamics, Office 365, IT Service Desk, Data analytics, Workday and many other functions.

The department of Web Development which is part of Digital Business is responsible for all web development within the entire ROCKWOOL Group.

Are you passionate about providing top-class IT support, you might be the new IT Service Consultant in ROCKWOOL International Global Service Desk team. As part of a global IT organization, you will be responsible for providing support to approximately more than 11,000 users located in various locations around the globe. 

This is the role

 The role of IT Service Consultant is to be a Single Point of Contact for end-users to deliver service, support and operation within the company's computing environment and overall IT Digital Workplace. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment to ensure optimal workstation performance. 

Your main tasks will be: 

  • Assist users with the installation, configuration and ongoing usability of Laptop, Desktop computers, Printers, related IT sanctioned peripherals and software;  

  • Ensure Laptop/Desktop/Tablets interconnect seamlessly with corporate systems including associated validation systems, file servers, email servers, switches, routers, etc;

  • Resolving and repairing any PC/Windows related issues; 

  • Preparing and rolling out new hardware Laptops \ Desktops;  

  • Assist with IT Asset Management process and maintain hardware inventory;  

  • Participate in various smaller tasks and projects related to IT support;

  • Provide a positive and word-class user experience with each user interaction.

This is what you offer

  • University degree (in IT related field);

  • Preferably 2+ years of work experience in a global support environment;

  • Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);   

  • Proficiency in Windows 10, Office 365, and other desktop software installation, upgrade, troubleshooting and repair;   

  • Working experience in Active Directory, Exchange account administration, and SCCM,

  • Interest and a good understanding of technical IT environments; good working knowledge and demonstrated ability utilizing systems, tools, and procedures to accomplish the job;

  • ITIL foundation certified would be a plus;

  • Customer-focused;

  • Proactive in raising concerns or take initiatives to improve procedures;

  • Excellent communication skills in English, both written and verbal;

  • Good presentation skills and ability to conduct training would be an asset.

This is what we offer:

By joining our team of 300+ employees, you become a part of the people-centric work environment in a Danish company with a comprehensive package of inter alia competitive salary, benefit & appreciation program, flexible working hours, team building events, activity-based office in Poznan’s city center in the prestigious office building - Maraton Business Center.


If you recognize yourself in this profile and challenge, we kindly invite you to apply with CV written in English (please click Apply button).


Areas Of Interest



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